FAQ
How do I track my order?
- Once your order is shipped, you will receive an email with tracking details.
What payment methods do you accept?
- We accept credit/debit cards, PayPal, and Shop Pay.
Do you ship internationally?
- Yes, we ship to select countries. Additional customs fees may apply.
Do you accept returns?
- Yes! We accept returns within 14 days of delivery. The item must be in its original condition and packaging. Customers are responsible for return shipping costs. Please check our Return Policy for more details.
Do you offer exchanges?
- We only offer exchanges for defective or damaged items. If you received a damaged product, contact us at shanzhu.pet@gmail.com with photos, and we’ll assist you with a replacement.
How do I start a return?
- Email us at shanzhu.pet@gmail.com with your order number and reason for return.
- We’ll provide you with return instructions.
- Ship the item back to our return address (return shipping costs are covered by the customer).
- Once received and inspected, we’ll process your refund within 5-7 business days.
How can I contact customer support?
- You can reach us at shanzhu.pet@gmail.com. We typically respond within 24-48 hours.